Thursday, 3 September 2020


Franchisee- Rewari, Haryana

The global pandemic has brought changes in various aspects of our lives. In these testing times, it is essential to show empathy to others and engage in helpful actions. Empathy simply means understanding the situations and emotions of the person of what he/she is experiencing. 

Recently conversing with our Franchisee Nitesh Bansal from Rewari location helped me to pen down his experiences of supporting others who were struggling at the time of complete lockdown in the nation. 

Franchisee Nitesh began his entrepreneurship journey on 20 March 2015. The franchisee model is one of the models of Piramal Sarvajal that leverages the entrepreneurial skills of local people with their technology and equipment. With the support of’s small financing to the franchisee, the plant was implemented to provide affordable, accessible and safe drinking water. 

When asked about the situations at the beginning of the lockdown he shared “I involved myself in the delivery as people’s trust for services was imperative. My employees are important to me as they have always been there in all ups and downs. I provided 6 layered masks for their safety. We started sanitising the camper in front of our consumers to maintain transparency among them.”

Figure 1 Vehicles are regularly being sanitised

Mai bas yahi chahta tha ki is samay mai bhi mere client aur customer ko acchi se acchi service mile aur koi rukawat na aaye” All I wanted was to give better services to my client and customers without any hindrance. Total of 68 customers are currently taking the services of Sarvajal. 

They maintained and shared all precautionary measures provided in the health guideline; sanitising the ATM all the time, reminding people to maintain social distancing, washing hands and utensils, wearing masks. He narrates when the situation became worst and led to a shutdown; I got permission from the District Collector to continue with the services. 

“The greatest good is what we do for one another” - Mother Theresa

By looking at the conditions of nearby labourers travelling to their native place led him to take initiatives for them. “As Sevabhaav, I decided to provide free water. “Jitne bhi bahar ke labour the, unko kai din tak free jal seva humne di thi”. I get it made 2000 masks and spent from my pocket, later distributed to all who needed that time.” 

Figure 2 (2000) masks distributed to the migrant labours

Figure 3 The plant is regularly sanitised and campers are cleaned every day

He shared  "if you are in a financial position to help others then reach out however you can, supporting others can give a sense of empowerment.

Show concern, be conscious and do not maintain emotional distancing with people. 

#beaware #besafe